• This Acceptable Use Policy (“AUP”) serves to define the accepted behavior of users of the network and systems (“infrastructure”) of Inovi Tel (Pty) Ltd (“the service provider”) and is intended to maintain the integrity and quality of the service and protect the users and the infrastructure from abuse. Users are required to adhere to all the policies specified in this AUP without exception.


  • This AUP forms part of and is hereby incorporated by reference into the general terms and conditions governing the provision of the service.


  • This AUP may be amended from time to time as required by legal developments. While the service provider will take steps to notify users of amendments, users retain the sole responsibility for acquainting themselves with such amendments and will be regarded as having agreed thereto through continued use of the service.


  • This AUP applies to and will be enforced for intended and unintended prohibited usage.



    • The service provider’s infrastructure and the service provided may be used only for lawful purposes. Users may not violate any applicable laws or regulations of South Africa within the territory of South Africa.


  • Transmission, distribution or storage of any material on or through the infrastructure in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.


    • The user acknowledges that the service provider is unable to exercise control over the content of the information passing over the infrastructure and the Internet, including any websites, electronic mail transmissions, news groups or other material and associated materials such as traffic data created or accessible over its infrastructure. The service provider is not responsible for the content of any messages or other information transmitted over its infrastructure.


  • The user acknowledges further that the service provider is under no general obligation to monitor traffic passing over the infrastructure and the Internet.



    • The service provider has several uncapped packages that are designed to address several needs of users. It is the user’s responsibility to select the appropriate package for the user’s required speed and usage application. The user acknowledges that the speed of the capped and uncapped packages are “up to” speeds and not guaranteed fixed speeds.


  • The uncapped packages are not capped in the ordinary course. However, the service provider reserves the right to apply restrictions on any uncapped account, if the user’s behaviour is determined to be affecting the experience of other users on the service provider network.


  • Such restrictions may include, but is not limited to, throttling the user’s throughput speeds to an appropriate proportion of the actual port speed and/or shaping the user’s bandwidth to limit the use of bandwidth intensive protocols and applications.


  • Examples of user behavior which may compromise the network include, but is not limited to, causing network congestion, including running excessive concurrent internet sessions or accessing excessive bandwidth intensive protocols like peer-to-peer.


  • The service provider reserves the right to terminate the account of a user whose usage is continuously affecting the service provider’s network performance.


  • The service provider reserves the right to suspend the user’s usage within 24 hours of the usage reaching the unacceptable levels. Users who are restricted by the service provider in this manner in a calendar month will be returned to the user’s full-service profile at the beginning of the subsequent month.


  • All these controls will be implemented by the service provider in addition to those remedies set out in this AUP regarding unlawful behaviour.



    • Any reference to systems and networks under this section includes the Internet (and all those systems and/or networks to which user is granted access through the service provided) and includes but is not limited to the infrastructure of the service provider. The user may not circumvent user authentication or security of any host, network, or account (referred to as “cracking” or “hacking”), nor interfere with service to any user, host, or network (referred to as “denial of service attacks”).


  • Violations of system or network security by the user are prohibited and may result in civil or criminal liability. The service provider will investigate incidents involving such violations and will involve and co-operate with law enforcement officials if a criminal violation is suspected. Examples of system or network security violations include, without limitation, the following:
    • Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of any system or network or to breach security or authentication measures.
    • Unauthorized monitoring of data or traffic on the network or systems.
    • Interference with service to any user, host or network including, without limitation, mail-bombing, flooding, deliberate attempts to overload a system and broadcast attacks.
    • Forging of any TCP-IP packet header (spoofing) or any part of the header information in an e-mail or a newsgroup posting.
    • All services rendered is subject to available bandwidth, data storage and other limitations of the service provided, which the service provider can from time-to-time revise at its own discretion and without prior notice to the user.


  • The service provider reserves the sole discretion to determine whether usage of the service interferes with other users’ use and enjoyment of any services provided by the service provider over the network.


  • It is the user’s responsibility to implement security measures, including but not limited to:
  • changing the internet password.
  • changing the router password.
  • installing licensed internet security software that completely addresses the user’s needs.
  • monitoring own usage for any irregularities.




  • The service provider disclaims all and any liability for any claim or action or other legal proceeding, howsoever arising, from unacceptable use or use in contravention of this AUP of the service or the service provider’s infrastructure by users, including special and consequential damages and damages for loss of profits and pure economic loss.


  • The user agrees to indemnify and hold the service provider harmless in respect of liability for any claim or action or other legal proceeding, howsoever arising, from unacceptable use or use in contravention of this AUP or of the service or the service provider’s infrastructure by users, including special and consequential damages and damages for loss of profits and pure economic loss.


    • It is explicitly prohibited to send unsolicited bulk mail messages (“junk mail” or “spam”) of any kind (commercial advertising, political tracts, announcements, etc.). This is strongly objected to by most Internet users and the repercussions against the offending party and the service provider and can often result in disruption of service to other users.
    • Users’ attention is drawn to section 45 of the Electronic Communications and Transactions Act No. 25 of 2002 (Republic of South Africa) and the fact that failure to comply with the provisions of section 45 can result in criminal liability.
    • Maintaining of mailing lists by users of the service is acceptable only when done with the written permission and approval of the list members, and at the members’ sole discretion. Should mailing lists contain invalid or undeliverable addresses or addresses of unwilling recipients those addresses must be promptly removed.
    • The service provider reserves the right to request that a user provide documentary evidence of the written permission or approval obtained by the user in respect of any complaining third party or parties and users consent to delivering such material within 48 hours of receipt of a written request from the service provider to this effect. Failure to respond timeously to such a request will constitute grounds for termination or suspension of the user’s account or such other sanction as may be proportionate in the circumstances.


    • Users expressly acknowledge the fact of and consent to the lawful monitoring and interception of traffic carried over the service provider’s infrastructure by the service provider or related entities under the following circumstances:
      • Where required under the provisions of the Interception and Monitoring Prohibition Act No 127 of 1992 or the Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2002 (“RICA”) or any other law
      • Where required by court order.
      • Where required for the maintenance of system and network integrity and security.
      • Where required for the efficient provision of services, including billing and bandwidth and performance monitoring.
      • Where required for the actioning of a takedown notice or complaint in terms of this AUP.
    • The service provider will undertake interception and monitoring in accordance with the following principles:
      • The privacy of users is a fundamental right, and any interception and monitoring will accordingly be reasonable and proportionate according to the circumstances.
      • The actual content of any private communication will not be accessed unless required by law or otherwise regarded as necessary for the achievements of one or more of the objectives set out above.
      • Staff and specifically contracted entities will be bound by confidentiality agreements in respect of interception and monitoring activities.


  • The user acknowledges that the service provider is lawfully required to intercept communications in terms of the provisions of RICA. Any interception of communications shall be in accordance with RICA, as and when required under RICA.


    • The service provider’s failure to enforce this policy, for whatsoever reason, shall not be construed as a waiver of the service provider’s right to do so at any time.
    • The Service Provider reserves the right to amend this AUP from time to time.