Simplified Communication & Collaboration

Inovi-X Teams PBX is based on Microsoft’s tried and tested Teams cloud platform. Teams subscriptions include Teams Phone and enable calls from one Teams app to another. Making and receiving calls to and from landlines and mobile phones on the PSTN in Teams is available with an add-on such as Teams Phone Standard or is included in Microsoft 365 E5. These options provide a cloud-based phone system in Teams with features such as hold, blind and safe transfers, and reporting features for professionals who manage calling solutions.

Residential Fibre
Residential Fibre

Inovi offers Inovi-X Teams PBX as a fully managed cloud telephony solution to the SMB, large, enterprise, global, and government market segments, which can be deployed over numerous Inovi last mile access types, such as Inovi fibre, wireless or FTTH. The minimal capital investment ensures our customers have a solution, that is cost effective, simple to deploy and feature rich.

Residential Fibre

There are two offers for small and medium-sized businesses. Teams Phone with Calling Plan combines a phone system and a domestic calling plan. Teams Phone Standard without a calling plan provides a phone system which requires a calling plan from a service provider.

cloud

For enterprises: A phone system and audio conferencing are included in Office 365 E5 and Microsoft 365 E5. A Teams calling plan can be added on or can all be purchased separately. Enterprises can also add Teams Phone with Calling Plan as an add on to qualifying subscriptions.

The product features and experience are the same across the offers for small and medium-sized businesses and enterprises. Pricing and availability may differ.

Benefits

  • It replaces traditional PBXs and enables key calling capabilities with a cloud-based call control system that provides the overall telephony workload for Microsoft Teams.
  • Direct Routing helps you connect a supported, customer-provided SBC to Phone System. With this capability, configure on-premises PSTN connectivity with Microsoft Teams client
  • A configuration called Direct Routingallows customers to connect voice trunks directly from their network to Teams or interconnect other telephony entities, such as call centers or analog devices.
  • Teams supports a portfolio of desk phones for customers who require a traditional phone experience
  • To deliver a high-quality and reliable Teams experience on phones, Microsoft is partnering and actively working with Yealink, Crestron, Lenovo, Polycom, and Audiocodes to develop and certify a wide portfolio of desk phones and conference room audio devices.
  • National footprint for installation and support
  • Administrator and user self-service portal available
  • Optional LAN readiness assessment to confirm IP telephony readiness
  • Project management and on-going maintenance (24/7/365 monitoring)
  • Full network security and redundancy
  • On-site hardware limited to handsets only – no need for other expensive telephony equipment

Features

  • Cloud auto attendants
  • Cloud call queues
  • Music on Hold
  • Call answer/initiate (by name and number)
  • Transfer a call and consultative transfer
  • Transfer to voicemail mid call
  • Call park and retrieve
  • Caller ID
  • Device switching
  • Presence-based call routing
  • Integrated dial pad
  • Federated calling
  • Make and receive a video call
  • Cloud voicemail
  • Secondary ringer
  • Distinctive ring alerts
  • Shared line appearance
  • Call blocking
  • Common area phones
  • Media bypass support
  • Unassigned number routing
  • Call analytics
  • Call quality dashboard
  • Prioritize important network traffic using QoS
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