1. This privacy policy is for this website and governs the privacy of its users who choose to use it.
    2. The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.
    3. This Privacy Policy explains what information Inovi Tel (Pty) Ltd collects from Account Holders and End Users (“you”) through Inovi Tel’s websites, software products, and applications, which is referred to collectively as “Inovi Tel Service”.
    1. User Provided Information– When using our Services, you may provide certain information by which someone could personally identify you such as your name, email address, mailing address, or other contact information (“Personally Identifiable Information”), as well as information about yourself such as your power usage, browser type, webpages of our Services that you access, or Internet Protocol (IP) address, by which someone could not personally identify you (“Non-Personally Identifiable Information”).
    2. Usage Data-Inovi Tel may automatically collect information from the Products, and Mobile Apps when you use our Websites, Applications or Services (“Usage Data”). The Usage Data that we collect may include information such as your device make & model and the date and time of your mobile app usage. We do not collect the contents of any communications that pass through our devices or services.
    3. Support Data– We may collect certain support data when you submit a support request, including information about your hardware, software and other information related to your support requirements. We will use this support data to resolve your support incidents / queries and for training and product development purposes.
    4. Payment Data– We may collect certain payment data you provide when you make an online payment through our products/ services/ applications. This may include your name, billing address, payment method and those associated details. We will only use your payment data to complete your transaction and send you notices about your transactions. Where necessary, we will share your payment data with banks and other third-party financial institutions to process your payment transactions, or for fraud prevention. These parties are not allowed to use your payment data for any other purposes.
    5. Location Data – Some location-based information subject to consent. We will only share this information with our mapping provider for the purpose of mapping customer location.
    1. Your personal information such as name and email address are used to keep you informed on new products/services/versions/updates, upcoming events, and changes regarding our policies.
    2. Billing information will only be used to complete your transaction and send you notices about your transactions. Where necessary, we will share your payment data with banks and other third-party financial institutions to process your payment transactions, or for fraud prevention, who are not allowed to use your payment data for any other purposes.
    3. Inovi Tel use Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone and operating system log files to analyse the trends, administer and improve the product, website, and applications.
    4. The any details we collect pertaining to your use the products or services will be used to provide, maintain, or improve Inovi Tel ls products or services.
    5. When you purchase a Inovi Tel l product or service on behalf of your company we may publish your company name as a listed customer on our websites, advertisements, and promotional materials.
    1. Cookies are used to better the users experience while visiting the website or using the products. Where applicable this Inovi Tel uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.
    1. Some pages of our websites contain external links. You are advised to verify the privacy practices of such other websites as Inovi Tel l is not responsible for the manner of use or misuse of information made available by you at such other websites.
    Inovi Tel integrates with the following third parties which are governed by their own privacy policies which you are advised to take note of.


    1. Google Maps – Location
    2. [ Net cash] – Payments and receipt allocation
    3. Twitter, Facebook, LinkedIn, Google – For social media login
    1. We may share generic aggregated demographic information with our business partners / resellers and advertisers. This is not linked to any personal information that can identify any individual person.
    1. Generally accepted data collection, storage and processing practices and security measures are adopted by Inovi Tel, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, and transaction information.
    2. Access to your name and email address and any other information is restricted to our employees, contractors, business partners, who need to know such information in connection with our products and services and are bound by confidentiality obligations and non-disclosure agreements.
    1. Prior consent will be obtained by you should Inovi Tel l wish to use your information for any other purpose than stated in the privacy policy. Inovi Tel will offer you a means to opt-out of the use of your information not described in this policy by contacting info@inovi.co.za.
    1. Upon request we provide your customers with access to their personal information free of charge. Customers may correct, update, or remove any such personal information, unless there is a legal obligation preventing it, either through the customer portal, mobile application if they have an account with Inovi Tel or by contacting Inovi Tel’s Customer Support Services at support@inovi.co.za.
    1. Inovi Tel l conducts regular reviews to ensure that personal information provided by you is used according to the Privacy Policy. If you have any queries regarding the policy or the manner in which personal information is used on our applications kindly contact Inovi Tel l Support Services at Info@inovi.co.za. We will be more than happy to answer any questions/concerns you may have.
    1. Changes to the Privacy Policy will be posted on our website in order to keep you informed of any changes in nature of information collected and manner of collection, use and sharing of information.
    2. If your personal information is used in a manner different stated at the time it was collected, we will notify you by email and provide you with the ability to opt out of those data uses. Please check in at https://www.Inovi.co.za/site/privacy-policy periodically to see any new changes.
    1. Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.
    2. Inovi Tel l may use any information submitted to the website to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted.
    3. This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
    If you have any questions or concerns regarding this Privacy Policy Statement, please contact us at info@inovi.co.za.